Return or repair
Reliable and fast
If you placed the order in our online shop, please use the simple online process.
Procedure for online process
- Log in with your username and password and place your cursor on 'My Account'. In the menu select 'Order Manager'.
- All your orders are listed here. You can return all items delivered. All completed orders which have already been delivered have the status 'despatched'.
- To return an item/s please click on the icon next to the item to be returned.
- Then you click on the icon 'Return the items'.
- Select the item/s you would like to return.
- Please let us know the numbers and the reason for return in the last section. You will then be asked whether the packaging is still intact and whether you require a replacement for the corresponding article(s).
- Select continue in order to view your online confirmation.
- A service employee will contact you immediately when Elfa Distrelec receives the online form.