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Important changes for new registrations and purchases on the site

As of 09.12.2024 it is no longer possible to register as a new user on the Elfa Distrelec website or complete purchases without logging in. Please also note that from mid-February 2025 it will no longer be possible to shop on the Elfa Distrelec website.
You can still find Elfa Distrelec products on the RS Components website.
Find out more

Terms and conditions of sale and delivery

(Version updated September 2024)

1. Definitions

Elfa Distrelec means Elfa Distrelec A/S, a company incorporated in Denmark, whose registered office is located at Haslegårdsvej 8-12, 8210 Aarhus V, Denmark;

Elfa Distrelec Privacy Policy: means the Elfa Distrelec Privacy Policy available at https://www.elfaElfa Distrelec.dk/en/cms/datenschutz

Elfa Distrelec Returns Department: means as indicated in the returns section of the Elfa Distrelec website;

Elfa Distrelec website: means the Elfa Distrelec website available at https://www.elfadistrelec.dk

2. Generally

2.1 All orders for Products on the Elfa Distrelec website that Elfa Distrelec has accepted are subject to these Terms. No other terms and conditions apply to the supply of products by Elfa Distrelec unless an authorised representative of Elfa Distrelec has agreed otherwise in writing or otherwise expressly stated in these terms and conditions.

2.2 Any descriptions of the Products which appear on the Elfa Distrelec website or otherwise communicated to a purchaser of such Products (the "Customer") are only approximate and do not form part of the agreement between Elfa Distrelec and the Customer. Elfa Distrelec shall not be liable to the Customer for any errors or omissions in the Elfa Distrelec website, in the Elfa Distrelec catalogue or in any other product advertisements. Advertising the products on the Elfa Distrelec website does not constitute an offer acceptable to the Customer. It is solely an invitation from Elfa Distrelec for the Customer to make an offer to purchase the products. Elfa Distrelec's acceptance of the Customer's order will take place when Elfa Distrelec confirms the price and delivery dates to the Customer in writing, after which an agreement between Elfa Distrelec and the Customer will have come into force.

2.3 Products which are not kept in stock by Elfa Distrelec of which some may have 10-digit part numbers beginning with '2508...' or '2509...' ("Extended Range ") is. Any clauses in these Terms and Conditions which expressly state that they relate to Products in the Extended Range shall prevail over any inconsistent provisions elsewhere in these Terms.

2.4 These Terms do not apply to export transactions, ServicePlus products or Product Plus products, as separate terms and conditions apply.

2.5 For private individuals acting as consumers separate terms and conditions apply which can be found on the Elfa Distrelec Website.

2.6 The Customer must pay special attention to clause 12, which sets out certain limitations on Elfa Distrelec's liability.

3. Prices

3.1 The price of the products is stated on the Elfa Distrelec website. Elfa Distrelec reserves the right to change prices at any time without prior notice. The Customer is informed that reservations are made for changes to prices and products in the printed paper catalogue. Up-to-date information can be found on the Elfa Distrelec website. In the event of a discrepancy between the prices of products listed on the Elfa Distrelec website and the prices listed in the printed catalogue, the prices listed on the Elfa Distrelec website shall prevail.

3.2 The price of an ordered product will be the price quoted on the Elfa Distrelec website at the time Elfa Distrelec accepts the order, except for products ordered for delivery on a specific future date ("Future Orders"). Elfa Distrelec may change the price of Future Orders after the date of order acceptance by written notice to Customer.

3.3 All prices are exclusive of VAT and any other local sales taxes that Elfa Distrelec applies to the prices at the rate in force on the date of order acceptance.

3.4 The price of products in the Extended Range is stated on Elfa Distrelec website, unless otherwise agreed in writing with an authorised signatory from Elfa Distrelec. Discounts granted by Elfa Distrelec on its usual stock items or other offers from Elfa Distrelec do not apply to products in the Extended Range. Products in the Extended Range are invoiced separately and thus not together with the standard stock items.

4. Order Placing

4.1 Elfa Distrelec reserves the right to refuse to do business with any company or individual. Regardless of whether Elfa Distrelec has received payment, Elfa Distrelec may refuse to accept an order by notifying the Customer of the refusal by telephone or email within a reasonable period of time from Elfa Distrelec' receipt of the order. In addition, Elfa Distrelec may cancel accepted orders by giving the Customer written notice of the cancellation by e-mail within a reasonable period of time from Elfa Distrelec's receipt of the order. If Elfa Distrelec rejects or cancels an order for which Elfa Distrelec has received payment, Elfa Distrelec will refund the amount to Customer as soon as possible.

4.2 Elfa Distrelec will execute orders according to Customer's requirements, but may supply replacement products if Customer so requests or if the product has been superseded by the latest version. To the extent that orders cannot be fulfilled in full from the stock levels, the missing part of the order (at the Customer's option) may either be backordered and fulfilled when Elfa Distrelec has the product back in stock, or cancelled and refunded to the Customer.

4.3 The Customer must place orders using the Elfa Distrelec part numbers and the unit prices used on the Elfa Distrelec website or in the Elfa Distrelec printed catalogue and specify the desired form of delivery. Any confirmation of a previous order by the Customer must be marked with 'CONFIRMATION ONLY' or otherwise identified as a confirmation to avoid duplicate orders. If the Customer orders the wrong product or an incorrect number of products or places duplicate orders, clause 13 (Cancellation and return).

5. Delivery

5.1 Subject to cancellation, replacement or non-fulfilment of the Customer's orders in accordance with clause. 4 (Placing Order) Elfa Distrelec delivers the products specified in the Customer's order. Elfa Distrelec may use third party suppliers to supply products to the Customer.

5.2 Customer's delivery options and delivery prices are set out on the Elfa Distrelec website on the date of the order or disclosed to Customer at the time of placing the order. The customer is informed that the printed paper catalogue reserves the right to change delivery methods and delivery prices, and that updated information is available on Elfa Distrelec' website. In the event of a discrepancy between the modes of delivery and the prices of delivery of the products listed on the Elfa Distrelec website and in the printed catalogue, the methods of delivery and prices of delivery listed on the Elfa Distrelec website shall prevail.

5.3 Delivery rates apply per order, regardless of how many products the Customer orders. Delivery will be made to the Customer's usual business address, unless otherwise agreed in writing.

5.4 Elfa Distrelec endeavours to deliver Products in accordance with the delivery times and dates set out on the Elfa Distrelec website or by Elfa Distrelec employees (the "Estimated Delivery Time"). However, the Estimated Delivery Times stated are for guidance only, and Elfa Distrelec is not liable for the consequences of any delay in delivery. Delivery time is not of paramount importance. Delivery of products which, according to the information in the printed catalogue or on the Elfa Distrelec website, require special handling, may inherently take longer.

5.5 If delivery has not been made within the Estimated Delivery Time, and provided that Customer notifies Elfa Distrelec of the delay, Elfa Distrelec will endeavour to clarify whether the product has been delivered and notify Customer of the status of delivery or of the new estimated delivery time. In addition, Elfa Distrelec may, at its sole discretion, elect to refund the total delivery fee to the Customer. If the Customer cannot agree to an updated delivery time, Elfa Distrelec may also choose to offer an alternative form of delivery at its sole discretion. This is the Customer's sole remedies for late delivery.

5.6 Elfa Distrelec endeavours to supply products in the Extended Range in accordance with the delivery times set out for this purpose on the Elfa Distrelec website. All of these delivery times are approximate only and there are no other forms of delivery available for products in the Extended Range. Following Customer's order, Elfa Distrelec may notify Customer if Elfa Distrelec is unable to fulfil an order for products in the Extended Range within the delivery times stated and offer alternative options.

6. Inspection, delayed delivery and non-delivery

6.1 The customer must inspect the products as soon as possible after delivery or collection. Customer is obligated to provide Elfa Distrelec with full notice of the following within 30 days of the date of delivery or collection or, by clause iv below, the Delivery Time stated or any updated estimated delivery date:

  1. Product defects that are visible on reasonable inspection. In this case, Elfa Distrelec is obligated to replace the products or refund the purchase price at its option. The Customer shall in any event refuse to accept packages delivered to the Customer in a damaged condition.
  2. Lack of quantity of products delivered. In this case, Elfa Distrelec is obligated to deliver the missing products at its option or refund the price of the missing products.
  3. Delivery of products that are not in accordance with the order. In this case, Elfa Distrelec is obligated to replace the products or refund the purchase price at its option.
  4. Non-delivery of the products (which implies a time limit of Elfa Distrelec days from the estimated date of dispatch). In this case, Elfa Distrelec is obliged to deliver the missing products or refund the price of the missing products.

6.2 If the Customer fails to give notice in accordance with the above, the Products shall be definitively deemed to conform in all respects and to be free from visible defects, and the Customer shall be deemed to have accepted the Products accordingly. Elfa Distrelec's record of the products shipped, including the quantity, shall constitute definitive proof of the products received by the Customer, unless the Customer proves otherwise.

6.3 The above remedies are the Customer's sole remedies for non-delivery or defective delivery of the products or for visible defects in the products or delivery of products that are not in accordance with the order.

7. Payment

7.1 If Elfa Distrelec has not granted credit to the Customer, payment is required at the time of the order.

7.2 Credit terms (subject to satisfactory information and at Elfa Distrelec's discretion) are available. If Elfa Distrelec has granted credit, Elfa Distrelec will issue an invoice to the Customer upon acceptance of the Customer's order. The invoice will be sent by e-mail in PDF format, unless Elfa Distrelec and the Customer agree otherwise. The Customer is obliged to pay the price of the product within 15 days from the date of the invoice, unless otherwise agreed in writing. All payments must be made without set-off, deduction or counterclaim.

7.3 Failure to pay an amount by the due date will, without prejudice to any other rights or remedies, result in the following:

  1. All amounts outstanding at that time shall become due for immediate payment, whether or not those amounts would become due until a later date, and
  2. Elfa Distrelec may require the Customer to pay a compensation amount equal to Elfa Distrelec's estimated administrative and other wasted costs of DKK 350 for outstanding amounts up to DKK 8,500, DKK 600 for outstanding amounts between DKK 8,501 and DKK 85,000 and DKK 900 for outstanding amounts of DKK 85,001 or more, and
  3. Elfa Distrelec may also require the Customer to pay interest on the unpaid amount, from the due date until payment is made in full, (both before and after any judgment) at an interest rate of 4% p.a. above the European Central Bank's minimum interest rate as at 31 December for the period from 1 January to 30 June of the following year and as of 30 June for the period from 1 July to 31 December (subject to a interest rate of 5% p.a. for each period during which the minimum interest rate of the European Central Bank is less than 0%), and the interest rate is accrued monthly, and
  4. Elfa Distrelec may cease to accept orders and/or suspend shipments until payment is made in full.

8. Risk and ownership

8.1 In the case of Products to be delivered to Customer's property, the risk of loss or damage to the Products passes to Customer on delivery, unless Customer unjustifiably fails to accept delivery of the Products, in which case the risk passes to Customer at the time Elfa Distrelec has attempted to deliver the Products. In the case of products ordered by the Customer for collection at one of Elfa Distrelec' points of sale, the risk of loss or damage to the products passes to the Customer at the time of collection.

8.2 Ownership of a delivered product will only pass to the Customer once full payment has been made of the purchase price of the products and of all other amounts owed by the Customer to Elfa Distrelec. If the Customer is late in paying any amount to Elfa Distrelec, Elfa Distrelec shall be entitled to require the immediate return of any Products in respect of which ownership has not passed to the Customer. The Customer authorises Elfa Distrelec and Elfa Distrelec's agents to take back such products in such case and to gain access to the Customer's places of business for this purpose.

8.3 Elfa Distrelec's claim for the return or repossession of the Products does not, by itself, release the Customer from the obligation to pay the full price and receive delivery of the Products or terminate Elfa Distrelec's right to sue the Customer for the full price.

9. Product and Availability Information

9.1 Elfa Distrelec reserves the right, without prior notice, to discontinue a product or to make design changes as part of its ongoing product development or to contribute to product availability. These changes can be made at any time during the validity period of any Elfa Distrelec catalogue. The most up-to-date information on the availability and design of Elfa Distrelec products is available on the Elfa Distrelec website.

9.2 Unless otherwise confirmed in writing, nothing on the Elfa Distrelec website or in any Elfa Distrelec catalogue should be construed as a statement as to the place of origin, manufacture or production of the products, either in whole or in part.

10. Guarantees and remedies for breach of contract

10.1 Elfa Distrelec warrants that the products purchased from Elfa Distrelec will not be materially defective.

10.2 If a product is materially defective, Elfa Distrelec will, at its option, replace or repair the product or refund the purchase price, subject to clause 5 (Delivery) regarding defects that apparent at time of delivery.

10.3 These warranties do not apply to defects arising from misuse, failure to observe the product manuals, or repairs or alterations made without Elfa Distrelec consent.

10.4 The remedies for breach of contract in this clause 10 is the Customer's sole remedies for breach of warranty and for delivery or non-delivery of products.

10.5 The remedies for breach of contract in this clause 10 is conditional on:

  1. that a written claim is made to Elfa Distrelec prior to the return of a defective product and within 12 months of the original date of dispatch or such other periods as Elfa Distrelec may specify in writing from time to time for specific products, however, such that the period for certain RND products or RS PRO products may vary between 12 and 36 months as set out on the Elfa Distrelec website; and
  2. that the Customer returns or disposes of the products in question or prepares them for collection by Elfa Distrelec in accordance with Elfa Distrelec's instructions and appropriately wraps them. In particular, in the case of returns, the Customer must obtain a return number from Elfa Distrelec and indicate this on all documents and indicate the original invoice number relating to the products and the nature of the alleged defect.

10.6 If Customer returns defective Products without complying with these Clauses, Elfa Distrelec may reject the Products and return them to Customer at Customer's expense.

10.7 Any products that Elfa Distrelec replaces become the property of Elfa Distrelec. Ownership of replacement products is transferred to the Customer in accordance with clause 8 (Risk and Ownership), and the replacement product's warranty period corresponds to the defective product's remaining warranty period.

10.8 The Customer shall have no remedies for breach of Elfa Distrelec's provision of false information on which the Customer has relied in order of the Products, other than the remedies expressly set out in these Terms, unless the provision of the incorrect information was fraudulent.

10.9 Except as expressly provided in these Terms, Elfa Distrelec disclaims all implied warranties, terms and conditions (whether statutory or otherwise) regarding the supply or non-delivery of the Products to the fullest extent permitted by law, including but not limited to implied terms of satisfactory quality and suitability.

10.10 The Customer acknowledges that it is responsible for ensuring that the products ordered by the Customer are suitable for the purposes for which the Customer wishes to use them.

11. Export control and restrictions on use

11.1 Certain products sold by Elfa Distrelec are subject to the export control regulations of the United Kingdom, the United States, the European Union and other countries ("Export Laws"). The Customer is obliged to comply with the Export Legislation and obtain the licenses and permits necessary to transfer, export, re-export or import the Products.

11.2 Customer shall not directly or indirectly sell, permit the sale of, dispose of, export, re-export or otherwise supply Products to any country or entity subject to sanctions or embargoes from the United Kingdom, the United States, the European Union or any other country.

11.3 Customer confirms that products purchased from Elfa Distrelec will not be used, sold or incorporated into products used directly or indirectly in the design or in the development, manufacture or use of chemical, biological or nuclear weapons, their means and systems, or in the development of weapons of mass destruction.

11.4 The products sold by Elfa Distrelec are not recommended for, nor are they approved for, use in life-saving and curative equipment, surgical implants, nuclear systems or aircraft, or for use, equipment or systems where the failure of a single component could result in significant personal injury or property damage.

11.5 Classification of products for export purposes, including ECCN numbers and HS codes, is for the internal use of Elfa Distrelec only. The information is provided by Elfa Distrelec in good faith on the basis of the information available to Elfa Distrelec at the time of its collection. Elfa Distrelec makes no warranties or representations that the information is up to date or correct, and will not be liable to the Customer for any loss or damage suffered by the Customer as a result of relying on the information. Use of the information is at the Customer's own risk and the Customer has no right to seek redress against Elfa Distrelec. The customer is responsible for ensuring compliance with applicable export laws, including for correctly classifying a product at the time of any re-export.

12. Liability

12.1 Elfa Distrelec may, subject to clause 12.3 will not be liable (whether in contract, including negligence, or in contract, or for breach of duty or otherwise) for any of the following: (a) indirect and consequential loss or damage, (b) loss of revenue, (c) loss of profit, (d) loss of production capacity, (e) loss of production, (f) loss of business or loss of business opportunity, (g) financial loss, or (h) damage to reputation or loss of goodwill.

12.2 If Elfa Distrelec can be held liable, then Elfa Distrelec's liability, notwithstanding the other provisions of these Terms, to Customer arising out of or in connection with these Terms or any Order, whether in contract, tort or otherwise, will be limited in aggregate to the greater of DKK 9,000 or the total value of the Order.

12.3 Nothing in these Terms (including but not limited to this clause 12) excludes or limits Elfa Distrelec's liability for death or personal injury caused by the negligence of Elfa Distrelec or its employees, agents or subcontractors, or for fraud or otherwise, which cannot be excluded or limited by law.

13. Cancellation and return without justification

13.1 Elfa Distrelec may, in writing at its sole discretion, allow an order to be cancelled even if there is no defect in the product, provided that Customer reimburses Elfa Distrelec for the costs incurred by Elfa Distrelec and against payment of the handling fee in accordance with this clause 13.

13.2 If only part of an order is cancelled, Elfa Distrelec may invoice the Customer for any difference between the unit selling price for the quantity actually shipped up to the time of cancellation and the order placed.

13.3 Elfa Distrelec may impose a handling fee for all products returned, unless due to defects covered by the warranty in clause 10.

13.4 Customers can only return products to Elfa Distrelec and be credited or receive a refund or a replacement product under the following conditions:

  1. Customers can only return products to Elfa Distrelec and be credited or receive a refund or a replacement product under the following conditions:
  2. Returns must be made within 30 days from the date of delivery stated on the delivery documentation or the date of collection of the product(s).
  3. Products must be returned to Elfa Distrelec in their original condition and packaging and in a condition that they can be immediately resold.
  4. The Customer must follow any specific instructions set out on the Elfa Distrelec website with a product regarding the return of the product to Elfa Distrelec.
  5. Products must be returned in safe packaging and with a clear label to Elfa Distrelec Returns Department.
  6. The Customer must provide the return number of the package to be returned.

13.5 If the Customer returns products to Elfa Distrelec without this being done in accordance with clause 13.4(i)-(vi) above, e.g. after the expiry of the return period or in unsuitable condition, Elfa Distrelec may refuse to accept the return and return the Products to Customer at Customer's expense or impose a handling fee equal to the actual cost of reprocessing.

13.6 This returns policy does not apply to software, calibrated products, production packaging products, non-catalogue products, custom-made products, and products designated as non-cancellable (NC) or non-returnable (NR). In addition, Elfa Distrelec will not accept the return of components that are sensitive to electrostatic discharge (“ESD”) if Elfa Distrelec's original ESD-safe packaging is broken, e.g. if the bag has been opened and resealed or multiple bags have been stapled together.

13.7 Elfa Distrelec accepts no liability for loss of or damage to products in transit from Customer to Elfa Distrelec if Elfa Distrelec has not arranged for them to be collected.

14. Force Majeure

A force majeure event is an event over which Elfa Distrelec could not reasonably be expected to have control, including but not limited to strikes, pandemics, epidemics, crises or outbreaks, government measures, traffic jams, breakdown of external lines or Elfa Distrelec's inability to procure the materials or articles necessary for the performance of the agreement without paying higher prices). If, as a result of a Force Majeure Event, Elfa Distrelec is prevented or restricted from performing any of its obligations under these Terms, Elfa Distrelec will be released from its obligations for the period of the event in question and Elfa Distrelec will not be liable for any delay and/or non-performance of its obligations during such period. If the force majeure event lasts more than 14 days, Elfa Distrelec may cancel the affected order without incurring liability to the Customer.

15. Intellectual Property Rights

15.1 A force majeure event is an event over which Elfa Distrelec could not reasonably be expected to have control, including but not limited to strikes, pandemics, epidemics, crises or outbreaks, government measures, traffic jams, breakdown of external lines or Elfa Distrelec's inability to procure the materials or articles necessary for the performance of the agreement without paying higher prices). If, as a result of a Force Majeure Event, Elfa Distrelec is prevented or restricted from performing any of its obligations under these Terms, Elfa Distrelec will be released from its obligations for the period of the event in question and Elfa Distrelec will not be liable for any delay and/or non-performance of its obligations during such period. If the force majeure event lasts more than 14 days, Elfa Distrelec may cancel the affected order without incurring liability to the Customer.

15.2 Elfa Distrelec makes no warranties or representations to Customer that the Products supplied will not infringe the intellectual property rights of any third party.

16. Anti-bribery

16.1 Customer is obligated (and shall cause Customer's associated persons or other persons purchasing goods in connection with these Terms to be obligated to) comply with applicable anti-bribery and anti-corruption laws, regulations and rules (the "Relevant Requirements") and shall :

  1. not directly or indirectly induce any Elfa Distrelec employee, agent or subcontractor to make any concession or benefit to the Customer, or to refrain or refrain from taking any action in return for a gift, money or other inducement;
  2. not do or omit to do any act which would cause or leads Elfa Distrelec to breach any of the Relevant Requirements, and
  3. immediately inform Elfa Distrelec of any solicitation or claim for an improper financial advantage or any other form of benefit that the Customer may receive in connection with these Terms.

16.2 The RS Group Anti-Bribery Policy sets limits on gifts and hospitality, and further information is available upon request.

16.3 Any breach of this clause 16 constitutes a material breach of these Terms which cannot be remedied.

17. Personal data and customer information

17.1 Read more about how Elfa Distrelec processes personal data in the Elfa Distrelec Privacy Policy.

18. Other provisions

Waiver

18.1 A party's failure or delay in enforcing or exercising any right or remedy under these Terms or the law shall not be deemed to constitute a waiver of that or any other right or remedy. Nor shall it prevent the party's subsequent enforcement or exercise of that or any other right or default at any time. A waiver of a breach of these Terms shall not be deemed a waiver of any subsequent breach.

Changes

18.2 Any purported changes to these Terms are valid only if they are in writing (which excludes emails) and signed by or on behalf of each party.

Choice of law and jurisdiction

18.3 The agreement between Elfa Distrelec and the Customer on the basis of these Terms, which applies to each order placed by the Customer, shall be governed by and construed in accordance with Danish law and the Customer acknowledges the exclusive jurisdiction of the Danish courts, however, Elfa Distrelec may enforce the agreement in any court of competent jurisdiction.

18.4 If a court or competent authority decides that any part of these conditions is unenforceable, or if that part would be unenforceable by a particular interpretation, it is the express intention of the parties that the wording in question shall be interpreted in such a way as to avoid such a decision and that, in the event of such a decision, the remainder of that provision shall be interpreted as meaning that: that it is fully applicable.

Exclusion of third party rights

18.5 Neither express nor implied provisions of these Terms are enforceable by any person who is not a party hereto.

If these terms and conditions change, the revised terms and conditions will include a new effective date and will be posted on the Elfa Distrelec website. Please check back regularly to keep informed of updates. The effective date of these terms and conditions is September 2024.